NEWCASTLE, NSW
CURRENTLY ACCEPTING EASTER ORDERS ONLY
Frequently Asked Questions
Where is your shop located?
We do not currently have a shopfront, we are just a small fully licensed home based business in Newcastle, NSW.
Can you accommodate for certain dietary requirements such as gluten free, dairy free and vegan in your desserts & cakes?
We do have a variety of gluten free and vegan options in our shop and are always working to create more. Please let us know of any allergens or dietary requirements when placing your order and we will do our best to accommodate.
Do you deliver?
Yes! On our order page you'll find the details of our delivery zones and the corresponding pricing.
How do I pay for my order?
Once you have submitted an order and we have confirmed it with you via email an invoice will be sent to you for payment.
What if I need to cancel my order?
All orders must be cancelled 48 hours before delivery date for a full refund. Orders cancelled after this time will not be refunded.
What is the best way to transport my cakes, desserts and bakery items?
All our desserts, cakes and products will be in a box and packed for safe transport but we recommend placing the box on a flat surface in your car such as the floor of the passenger side or in the boot. It is also handy to have something like a blanket to put next to it to stop the box from moving around. We also advise to keep your aircon on in warmer months to ensure your products don't get too warm, making them harder to transport (this is especially important if you have ordered a layered cake or cold item such as cheesecake or key lime pie).
Do you make wedding cakes?
Although we do not have a specific wedding cake menu we think all our cakes and other goodies would be perfect for your wedding! If you love our cakes but are looking for a different look just contact us and we can work together to find what is right for you.
What is the best way to store my dessert?
All of our desserts and products have different storage directions which will be included on a storage sheet with your product when you pick it up.
Do you use fondant or create specialty shaped cakes?
Shaped cakes and fondant are not our specialty and we focus on our strengths. We only do layer cakes covered in homemade frostings like Italian meringue buttercream, cream cheese icing, and ganache.
How do you determine your serving sizes for cakes, sweet pies and desserts?
We base our serving sizes for all products a little on the generous side. We would much rather you have a little bit of dessert left over rather than not have enough, because lets be honest who doesn't want extra dessert.
Do you offer writing on top of your cakes/desserts?
Unfortunately we do not offer writing on top of our cakes/desserts. We are however, more than happy to include a card with any note if your cake/dessert is being gifted. Just be sure to include the message with your order.
Do you offer mixed treat boxes?
Unfortunately we do not offer mixed box variations other than what's listed on our website.
This is because we are a small batch bakery and all our items are made to order. All our recipes are scaled to yield exact numbers to avoid having any items left unused.
We occasionally offer mixed tasting boxes as a special. These are advertised on our social media when they are available, this allows us to sell a set amount and evenly divide the goods for individual serves while still baking our items to order.